Refund policy

Every tool that runs in your browser is free, so you only ever pay for Pro or credit packs, which cover the AI features that run on our servers. If something isn't right, we'll make it right.

14-day refunds

If you bought Pro or a credit pack in the last 14 days and haven't used any of the credits it added, we'll refund the payment in full. This includes a Pro renewal you forgot to cancel.

Failed or broken results

If a feature fails because of an error on our side, the credits it used go back to your balance automatically. If a result is clearly broken and the credits weren't returned (for example, a dubbed video with no voice), write to us and we'll return them.

Cancelling Pro

You can cancel at any time from your account page, and you won't be charged again. You keep Pro and its credits until the end of the period you've paid for. Apart from the 14-day refunds above, we don't refund the unused part of a month or year.

When we can't refund

After 14 days, or once a purchase's credits have been used, payments can't be refunded, because those credits paid for AI processing on our servers. We may also refuse refunds in cases of fraud or abuse of this policy.

How to ask for a refund

Email hello@mediawand.app from the address you paid with, or include the order number from your receipt. We aim to reply within 2 business days. Refunds are paid by Dodo Payments, our merchant of record, to the card or account you paid with; banks usually take 5 to 10 business days to show them.

Please write to us before disputing a charge with your bank. We can usually sort it out faster.

Your legal rights

This policy doesn't take away any rights you have under the consumer laws where you live. See also our terms of service and privacy policy.